“This Account Has Been Suspended” – How to Solve This Website Message?
Are you getting This Account Has Been Suspended error message on your website or cpanel?
In this article, we will help you solve This Account Has Been Suspended error message.
We will also discuss why you’re seeing this message and what you should do so that you don’t get this message in future.
We can understand that seeing this message could be annoying for you but you can fix this issue by contacting your web hosting provider.
There could be many reasons why you’re seeing this error, so let’s see some of the common reasons and after that, we’ll discuss a fix for this error.
Common Reasons Why Web Hosting Providers Suspend a Hosting Account
Web hosting providers don’t suspend an account until you do not follow their terms of services (TOS). Here are some common reasons why your account can be suspended by your hosting provider.
Payment Issues
The most common reason we have observed web hosting providers suspend a web hosting account is when someone fails to renew their web hosting plan on time.
As you must be aware, someone needs to pay an amount every year to keep using web hosting services. If you forget or fails to pay your web hosting renewal fee on time, web hosting provider suspends your account.
All web hosting providers send you reminder emails to pay the invoice but sometimes those messages hit your spam folder and you miss them.
Sometimes the credit card you have linked to your account for automatic payments expires and the payment is not made.
Whatever is the reason, if your invoice is not paid on time; web hosts suspend your hosting account.
Policy Violation
When you sign up with a web host, you agree to the policies created by your web host. If you violate any of their policies, they suspend your account.
Policies differ host to host. Certain things which are OK with one web hosting provider might not be OK with the other.
Some of the most common policy violation reasons are
- You published some copyrighted content
- You published adult content on your website
- You are using your account for phishing or spamming purposes
There could be many other policy violation reasons that may get your account suspended.
Your Website is Consuming Too Many Resources
If you’re on shared hosting and your website is consuming too much resource that is causing other websites to slow down, your account could be suspended.
When your website consumes too much resource, your web host sent an email to you detailing the issue and how you can resolve this.
Usually, when your website starts getting heavy traffic, it requires resources to handle the traffic and this may affect other websites on the server.
In this situation, your web host may suggest you move to a VPS hosting or a dedicated server.
A poorly coded website can also take up too much resource and you need a web developer to fix the issue for you.
Your website is hacked
One of the other common reasons why a web hosting account is suspended, when your website is hacked.
When a hacker hacks your website, it may perform some actions that are against the terms of service of the web host. When your web host detects any such activity, it suspends your account.
Sometimes hacker also inserts malware into your website that hampers the performance of the server or gives threat to the other websites hosted on the server. This also gets your account suspended.
How to solve “This Account Has Been Suspended” Error Message?
When you see this message on your website, the first thing you should do is; find out the reason why your account is suspended.
You may check your emails (including spam folders) to see if your web hosting provider has sent you any details why they have suspended your account.
If the reason mentioned is a payment issue, just log in to your web hosting account and make the payment, your website will go live in no time.
You may also reach out to your web host’s customer support team if you require any assistance in making the payment.
If you have violated any of their terms of service, or your website is consuming resources that are causing issues to other websites, they may suspend your account without prior notice.
In this condition, you can take help the customer support team to solve the issue. They will assist you what to do next.
If the reason of suspension is a hacked website, take professional help of a web developer to remove the malicious code from your website. Also, change the passwords of your hosting account and website admin logins.
If you follow the tips mentioned in this article, we are sure you’ll be able to solve “This Account Has Been Suspended” website issue.